2024-2027 HSA Strategic Plan_Final

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COUNTY OF VENTURA HUMAN SERVICES AGENCY

Strategic Plan

2024-2027

Table of Contents

Mission, Vision and Values

Organizational Structure

Strategic Plan Priorities

Strategic Focus Areas

Inclusive Leadership Behaviors

Strategic Initiatives Highlights

COUNTY OF VENTURA HUMAN SERVICES AGENCY STRATEGIC PLAN

RESEPECT FOR COMMUNITY VOICE

We recognize that all communities have unique cultural hallmarks, and we commit to delivering services in

a manner that is inclusive, competent and respectful of each community’s beliefs, practices and

expressions. We further commit to ensuring more equitable opportunities and outcomes through listening

and learning from the voice of the community, and respecting individuals’ rights, lived experiences and

differences while modeling respect and dignity for all.

COLLABORATIVE & INTEGRATED SERVICES

We understand that our systems are complex, and that individuals and families benefit from experiencing

“no wrong door” to services. We commit to leveraging a multi-disciplinary team approach to meet the

unique and comprehensive needs of individuals and families, centering their voice and engagement in

collaboration with our diverse partner network to ensure equitable access, opportunity and outcomes.

EMPLOYEE ENGAGEMENT

We recognize that our workforce is our most valued asset. We commit to supporting an inclusive and

empowered environment where it is safe to share ideas, where all voices are valued and respected, and

where everyone feels they belong and can reach their fullest potential.

EQUITABLE SERVICES, POLICIES & PRACTICES

We acknowledge that our institutions are rooted in and/or intersect with systems that tend to produce

disparate outcomes for marginalized groups. We commit to ensuring that all services, policies and

practices are informed by a thoughtful and intentional commitment to Diversity, Equity and Inclusion. We

further commit to striving for equitable access and equitable outcomes for all, both internal to our

workforce and external to the community.

HEALING-CENTERED BEST PRACTICE

We acknowledge that adverse experiences, as well as our systems and institutions, can be traumatic. We

commit to providing supportive, safe and nurturing environments that are non-judgmental and inclusive in

meeting the diverse needs of individuals and families. We further commit to valuing and respecting each

person’s unique experiences through compassionate, healing-centered care and interventions that build

trust, safety and empowerment, and provide for voice and choice, leveraging the strengths of individuals

and families as they heal and become more resilient.

CONTINUOUS LEARNING & IMPROVEMENT

We recognize that our services must continuously evolve to meet the needs of our community. We commit

to functioning as a continuous learning organization by investing in every team member’s development to

ensure the highest level of service excellence, and by nurturing an adaptable workforce that seeks to

continuously improve efficient, relevant, accountable and fiscally responsible systems.

Our Mission

Working together in every community to offer support, hope and opportunity for improved well-being

Our Vision

Empowered and thriving communities where all have opportunities for better futures

Our Values

HSA’s Strategic Plan

To align HSA's strategic efforts with the County's key areas of focus, HSA utilizes an inclusive and

collaborative approach. For example, all HSA team members, clients, community partners and

stakeholders were invited to provide input as the agency refreshed our mission, vision and values

statements. Additionally, all HSA managers participated in visioning exercises to develop focus areas

within HSA's environment that support advancement of County and agency priorities in the areas of

Learning & Growth, Internal Business, Financial Stewardship and Client & Stakeholder Satisfaction.

HSA uses an inclusive approach not only to develop and refine our strategy but to implement it as well.

Our innovative Emerging Leaders Program brings together team members from all levels of the

organization to lead strategic initiatives, with mentorship and guidance from HSA's executive and

extended leadership teams. The final page of this plan includes highlights from several of HSA's many

team member-led strategic initiatives.

our environment in the coming years. The County of Ventura 2024-2027 Strategic Plan highlights five

key areas of focus:

Healthy, Safe and Resilient Communities

Fiscal Responsibility and Economic Vitality

Reliable Infrastructure and Sustainability

Address Homelessness and Lift Up the Most Vulnerable

Diverse and Innovative Workforce Dedicated to Service Excellence

defines how HSA will help advance Countywide goals within

COUNTY OF VENTURA HUMAN SERVICES AGENCY STRATEGIC PLAN

HSA Strategic Focus Areas

INTERNAL BUSINESS

FINANCIAL STEWARDSHIP

CLIENT & STAKEHOLDER SATISFACTION

Recruit, hire, retain and continuously develop a diverse

workforce whose members are committed to advancing

the agency’s mission, vision and values.

Nurture a healthy, inclusive, future-oriented environment

that offers opportunities for leadership at all levels of the

organization.

Strengthen internal and cross-system integration to better

meet clients’ needs for preventative, core and aftercare

services.

Sustain a continuous improvement culture and technology

infrastructure that centers the client voice and drives

efficiency, effectiveness, equity and agility in meeting

emerging needs.

Leverage and optimize agency resources to ensure a

return on investment that promotes innovation, flexibility,

equity and sustainability.

Strengthen public trust by ensuring integrity, transparency

and accountability when sharing goals and results.

Exceed clients’ expectations for services that are healing-

centered, modern and comprehensive.

Strengthen systems and partnerships that advance

equitable access and outcomes as well as community

resilience.

LEARNING & GROWTH

EMPOWERMENT

Help others contribute meaningfully.

CONFLICT COMPETENCE

Engage productively despite differences.

RESPECT

Be considerate of others in all forms of communication.

FAIRNESS

Treat others equitably, and be aware of your biases.

APPROACHABILITY

Invite participation, and make it safe to speak up.

DISCRETION

Be professional in handling sensitive information.

JUDICIOUSNESS

Place organizational needs ahead of your self-interest.

Inclusive Leadership Behaviors

HSA's organizational culture supports the following inclusive leadership behaviors to advance our

strategic plan focus areas and agencywide initiatives.

COUNTY OF VENTURA HUMAN SERVICES AGENCY STRATEGIC PLAN

Strategic Initiatives Highlights

Enhancing Program Understanding

Through a bilingual survey administered to clients, HSA confirmed the

public’s need for additional information regarding the In-Home

Supportive Services (IHSS) program, and further identified the most

common misconceptions about the program that can now be

addressed to enhance the public’s understanding of IHSS.

Ventura County Library Partnership

HSA completed site visits with Ventura County Library to advance a

digital literacy partnership in support of shared clients who need

additional computer access and training to improve their technology

skills.

Planning for Expanded Office Hours Pilot

HSA surveyed team members to understand whether opening some

public-facing offices earlier and/or closing them later might provide

greater access for clients, as well as offer team members helpful

flexibility in their work schedules, capturing key information needed to

plan for an expanded office hours pilot.

Expanding the Talent Pipeline

HSA collaborated with the County Executive Office’s Human

Resources Division to strengthen relationships with local colleges and

high schools and increase participation in internship/career fairs,

ensuring that students and future workers have a better

understanding of HSA’s purpose-driven work and employment

opportunities.

Peer Support for Employees

Recognizing that peer support programs create value by supporting

forums where team members can achieve greater resiliency as they

speak about professional and personal challenges with trained co-

workers, HSA completed initial planning to expand the peer support

program from one department to the entire agency.

Career-Centered Conversations with Employees

To better ensure that HSA meets team members’ needs to grow and

learn as they manage their career paths, HSA developed training that

helps supervisors engage in ongoing career-centered conversations

regarding what makes their team members want to stay with the

agency, and what more their team members may need in order to

further invest in the agency’s mission-focused work.

Visit our website:

VCHSA.org

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