2024-2027 HSA Strategic Plan_Final

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HSA Strategic Focus Areas

INTERNAL BUSINESS

FINANCIAL STEWARDSHIP

CLIENT & STAKEHOLDER SATISFACTION

Recruit, hire, retain and continuously develop a diverse

workforce whose members are committed to advancing

the agency’s mission, vision and values.

Nurture a healthy, inclusive, future-oriented environment

that offers opportunities for leadership at all levels of the

organization.

Strengthen internal and cross-system integration to better

meet clients’ needs for preventative, core and aftercare

services.

Sustain a continuous improvement culture and technology

infrastructure that centers the client voice and drives

efficiency, effectiveness, equity and agility in meeting

emerging needs.

Leverage and optimize agency resources to ensure a

return on investment that promotes innovation, flexibility,

equity and sustainability.

Strengthen public trust by ensuring integrity, transparency

and accountability when sharing goals and results.

Exceed clients’ expectations for services that are healing-

centered, modern and comprehensive.

Strengthen systems and partnerships that advance

equitable access and outcomes as well as community

resilience.

LEARNING & GROWTH

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