2024-2027 HSA Strategic Plan_Final

Welcome to interactive presentation, created with Publuu. Enjoy the reading!

Strategic Initiatives Highlights

Enhancing Program Understanding

Through a bilingual survey administered to clients, HSA confirmed the

public’s need for additional information regarding the In-Home

Supportive Services (IHSS) program, and further identified the most

common misconceptions about the program that can now be

addressed to enhance the public’s understanding of IHSS.

Ventura County Library Partnership

HSA completed site visits with Ventura County Library to advance a

digital literacy partnership in support of shared clients who need

additional computer access and training to improve their technology

skills.

Planning for Expanded Office Hours Pilot

HSA surveyed team members to understand whether opening some

public-facing offices earlier and/or closing them later might provide

greater access for clients, as well as offer team members helpful

flexibility in their work schedules, capturing key information needed to

plan for an expanded office hours pilot.

Expanding the Talent Pipeline

HSA collaborated with the County Executive Office’s Human

Resources Division to strengthen relationships with local colleges and

high schools and increase participation in internship/career fairs,

ensuring that students and future workers have a better

understanding of HSA’s purpose-driven work and employment

opportunities.

Peer Support for Employees

Recognizing that peer support programs create value by supporting

forums where team members can achieve greater resiliency as they

speak about professional and personal challenges with trained co-

workers, HSA completed initial planning to expand the peer support

program from one department to the entire agency.

Career-Centered Conversations with Employees

To better ensure that HSA meets team members’ needs to grow and

learn as they manage their career paths, HSA developed training that

helps supervisors engage in ongoing career-centered conversations

regarding what makes their team members want to stay with the

agency, and what more their team members may need in order to

further invest in the agency’s mission-focused work.

1 2 3 4 5 6 7 8 9 10