2024-2027 HSA Strategic Plan_Final

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RESEPECT FOR COMMUNITY VOICE

We recognize that all communities have unique cultural hallmarks, and we commit to delivering services in

a manner that is inclusive, competent and respectful of each community’s beliefs, practices and

expressions. We further commit to ensuring more equitable opportunities and outcomes through listening

and learning from the voice of the community, and respecting individuals’ rights, lived experiences and

differences while modeling respect and dignity for all.

COLLABORATIVE & INTEGRATED SERVICES

We understand that our systems are complex, and that individuals and families benefit from experiencing

“no wrong door” to services. We commit to leveraging a multi-disciplinary team approach to meet the

unique and comprehensive needs of individuals and families, centering their voice and engagement in

collaboration with our diverse partner network to ensure equitable access, opportunity and outcomes.

EMPLOYEE ENGAGEMENT

We recognize that our workforce is our most valued asset. We commit to supporting an inclusive and

empowered environment where it is safe to share ideas, where all voices are valued and respected, and

where everyone feels they belong and can reach their fullest potential.

EQUITABLE SERVICES, POLICIES & PRACTICES

We acknowledge that our institutions are rooted in and/or intersect with systems that tend to produce

disparate outcomes for marginalized groups. We commit to ensuring that all services, policies and

practices are informed by a thoughtful and intentional commitment to Diversity, Equity and Inclusion. We

further commit to striving for equitable access and equitable outcomes for all, both internal to our

workforce and external to the community.

HEALING-CENTERED BEST PRACTICE

We acknowledge that adverse experiences, as well as our systems and institutions, can be traumatic. We

commit to providing supportive, safe and nurturing environments that are non-judgmental and inclusive in

meeting the diverse needs of individuals and families. We further commit to valuing and respecting each

person’s unique experiences through compassionate, healing-centered care and interventions that build

trust, safety and empowerment, and provide for voice and choice, leveraging the strengths of individuals

and families as they heal and become more resilient.

CONTINUOUS LEARNING & IMPROVEMENT

We recognize that our services must continuously evolve to meet the needs of our community. We commit

to functioning as a continuous learning organization by investing in every team member’s development to

ensure the highest level of service excellence, and by nurturing an adaptable workforce that seeks to

continuously improve efficient, relevant, accountable and fiscally responsible systems.

Our Mission

Working together in every community to offer support, hope and opportunity for improved well-being

Our Vision

Empowered and thriving communities where all have opportunities for better futures

Our Values

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