THE FIRST MAGAZINE FOR OPERATIONAL CONTROL PEOPLE
N°4
JEPPESEN
SOUTHWEST
AIRLINES NOC
AIRLINE DISPATCHERS
FEDERATION (ADF)
Navigating the Skies: Celebrating
the Legacy of Jeppesen Charts
Celebrating a Decade
of Excellence
Who are We?
JUN 2024
JEPPESEN
P.63
Navigating the Skies: Celebrating
the Legacy of Jeppesen Charts
STOCKHOLM
RADIO
P. 8
The Reliable Stockholmradio HF
radio communication service
OSPREY FLIGHT
SOLUTIONS
P.52
Securing Operations in
Latin America: when unrest,
associated violence and crime
impact aviation
VOO
P.68
The Challenge of Embracing
Innovation in Business Aviation:
A Conversation with Industry
Experts
COVER STORY
P.18
Southwest Airlines NOC,
Celebrating a Decade of
Excellence
THE IFOA
P.13
Understanding the FAA Part
65 Aircraft Dispatcher: It’s a
Certificate, Not a License
AIRLINE
DISPATCHERS
FEDERATION (ADF)
P.46
Who are We?
CONTENTS
Cover: ©Vincenzo Page
/ N966WN Southwest
Airlines B737-7H4
Colleen Barrett, President Emeritus
14 September 1944 - 08 May 2024
THIS EDITION IS DEDICATED TO THE
LOVING MEMORY OF Colleen Barret
oday, LUV is in the Air and in the 4th
Edition of Foxtrot Delta Magazine!
Greetings from the city that never
sleeps, New York!
As we climb to new heights with the fourth edition
of Foxtrot Delta Magazine, we bring you a blend of
inspiration and the unmistakable energy of New York
City.
This edition is dedicated to the extraordinary Operational
Control People who keep US aviation turning smoothly.
This time, we have something special: LUV is not just a
feeling but a feature! Indeed, in this edition, we spotlight
Southwest Airlines’ NOC teams. May 2024 marks the
10th anniversary Southwest Airlines has operated out
of their industry-leading NOC, and we are thrilled to
celebrate by sharing the stories of the remarkable people
who keep their operation flying high.
As the editor, I am particularly proud to feature Southwest
Airlines in this edition because of the profound influence
of two of its legendary leaders: Herb Kelleher and
Colleen Barrett. Studying their innovative and people-
focused leadership styles during my time at City
University of London profoundly shaped my own career
in aviation management. Their commitment to fostering
a culture of LUV, efÏciency, and employee empowerment
revolutionized the airline industry and inspired me to
prioritize these values in my professional journey. Their
legacy continues to guide and motivate many aviation
professionals and me, making this feature a heartfelt
tribute to their enduring impact.
Prepare to be inspired by the NOC teams at Southwest
Airlines, who navigate the complexities of operational
control with precision and a touch of humor. Their
dedication to excellence has been a cornerstone of
Southwest’s success, and their stories are a testament
to the power of teamwork and passion.
So fasten your seatbelts and get ready for an uplifting
journey through the world of US aviation operations.
Whether you are a seasoned pro or just curious about
the magic behind the scenes, this edition promises to
elevate your spirits and perhaps even make you chuckle
along the way.
Welcome aboard the 4th edition of Foxtrot Delta
Magazine.
Chief Executive OfÏcer at the International Flight Operations Academy
& Founder of Foxtrot Delta Magazine
Vincent Incammicia
EDITO
FOXTROT DELTA
MAGAZINE
�
PREPARE FOR THE UNEXPECTED
�
https://dynamic-advanced.com/
https://dynamic-advanced.com/
THE RELIABLE
STOCKHOLMRADIO
HF RADIO
COMMUNICATION
SERVICE
Several years of aviation
experience within airline and airport
management. I have the benefit to
be able to have my great aviation
interest as a job!
CEO STORADIO
(Stockholmradio)
John Bennet
INTERFERENCE OF
GLOBAL NAVIGATION
SATELLITE SYSTEM (GNSS)
Stockholmradio (STORADIO) has provided the
airlines with a reliable, stable and 247/365 air to
ground HF service since 1968. It all started as a
project between Scandinavian Airlines System, SAS
and the Swedish telecom company Televerket (now
Telia.) The project grew and throughout the years our
OCC has connected thousands of calls from flight
deck to ground and vice versa. Stockholmradio still
has approx. 250 airlines using our HF radio service
and this year it has been a boom with airlines signing
up. The experts that said that airline HF was dead
years ago, were proven wrong and the service and
system are still very reliable and well maintained.
And Stockholmradio is one of the few operators left
on the market that knows how to handle and provide
the services.
With the widespread usage and high reliance of
GNSS, also comes vulnerability to outages due
to interference, jamming and spoofing. These
vulnerabilities have increased lately and many of
our customers are concerned about this negative
development. Also, with the increased world tension
due to wars and “hostile countries”, the discussions
how to maintain a safe and secure air to ground
communication has come to light again. Many OCC
controllers and pilots are not familiar how the HF
works (even though most aircraft are equipped with
HF antennas and that OCC staff have limited basic
knowledge) and we see a trend that more airlines
are reaching out to us, regarding how to use the
HF. On our webpage we have a lot of information,
and our 247 OCC can always support other OCC
staff and pilots of how to handle the HF in a more
professional way.
10
The list of negative effects is long, and the consequences are very
dangerous and can jeopardize the safety and security of a flight. Here are
some points, but the list is longer:
Jamming is an intentional radio
frequency interference (RFI) with
GNSS
signals.
This
prevents
receivers from locking onto satellites
signals and has the main effect
of rendering the GNSS system
ineffective or degraded for users in
the jammed area.
Spoofing
involves
broadcasting
counterfeit
satellite
signals
to
deceive GNSS receivers, causing
them to compute incorrect position,
navigation, and timing data.
What is
jamming and
spoofing?
AND WHAT ARE THE EFFECTS OF
JAMMING AND SPOOFING?
Unavailability of GNSS
navigation
False warnings
(e.g. PULL UP alerts
during cruise).
Unavailability of INS.
Sometimes the false signal
is of sufÏcient strength
and integrity so as to fool
the aircraft systems.
Aircraft shown at wrong
position.This may evolve in
a false loss of separation/
airspace infringement
warning, or an actual event
not being detected.
Inability to use GNSS
arrival and approach
procedures.
Degradation of time-
dependent systems,
such as clock, fuel
computation system, FMS.
Lost radio
communication between
flight deck and ground.
Route deviations or
uncommented turns.
THE RELIABLE STOCKHOLMRADIO HF RADIO COMMUNICATION SERVICE