oday, LUV is in the Air and in the 4th
Edition of Foxtrot Delta Magazine!
Greetings from the city that never
sleeps, New York!
As we climb to new heights with the fourth edition
of Foxtrot Delta Magazine, we bring you a blend of
inspiration and the unmistakable energy of New York
City.
This edition is dedicated to the extraordinary Operational
Control People who keep US aviation turning smoothly.
This time, we have something special: LUV is not just a
feeling but a feature! Indeed, in this edition, we spotlight
Southwest Airlines’ NOC teams. May 2024 marks the
10th anniversary Southwest Airlines has operated out
of their industry-leading NOC, and we are thrilled to
celebrate by sharing the stories of the remarkable people
who keep their operation flying high.
As the editor, I am particularly proud to feature Southwest
Airlines in this edition because of the profound influence
of two of its legendary leaders: Herb Kelleher and
Colleen Barrett. Studying their innovative and people-
focused leadership styles during my time at City
University of London profoundly shaped my own career
in aviation management. Their commitment to fostering
a culture of LUV, efÏciency, and employee empowerment
revolutionized the airline industry and inspired me to
prioritize these values in my professional journey. Their
legacy continues to guide and motivate many aviation
professionals and me, making this feature a heartfelt
tribute to their enduring impact.
Prepare to be inspired by the NOC teams at Southwest
Airlines, who navigate the complexities of operational
control with precision and a touch of humor. Their
dedication to excellence has been a cornerstone of
Southwest’s success, and their stories are a testament
to the power of teamwork and passion.
So fasten your seatbelts and get ready for an uplifting
journey through the world of US aviation operations.
Whether you are a seasoned pro or just curious about
the magic behind the scenes, this edition promises to
elevate your spirits and perhaps even make you chuckle
along the way.
Welcome aboard the 4th edition of Foxtrot Delta
Magazine.
Chief Executive OfÏcer at the International Flight Operations Academy
& Founder of Foxtrot Delta Magazine
Vincent Incammicia
EDITO
FOXTROT DELTA
MAGAZINE