WDLT Employee Handbook

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COMPLAINT PROCEDURE

Types of Complaints:

There are two types of complaints: formal and informal complaints. While

employees can initiate a complaint at either level, it is the intent of this policy to

have resolution of complaints resolved at the informal level first.

Informal Complaints:

1. Discussion with Immediate Manager. If an employee has a complaint as

defined in this policy, it should be first discussed with the employee’s immediate

manager. The manager will discuss the problem fully with the employee in a timely

manner and document the conversation. Failure to document the conversation may

result in disciplinary action including and up to termination.

In the event that an employee is uncomfortable with discussing the matter with their

immediate manager, the employee shall contact any Program Director or member of

the Senior Leadership Team with whom they are comfortable discussing the matter.

2. Discussion with Program Director. If the employee finds the response from

their immediate manager unsatisfactory, they can discuss the problem with their

Program Director. The Program Director will discuss the problem fully with the

employee in a timely manner and document the conversation. Failure to document

the conversation may result in disciplinary action including and up to termination.

If the employee is not comfortable discussing the problem with the Program

Director, the employee may discuss the issue with the Managing Director.

3. Discussion with Managing Director. If the employee finds the response from

their Program Director unsatisfactory, they can discuss the problem with the

Managing Director. They will discuss the problem fully with the employee in a

timely manner and document the conversation. Failure to document the

conversation may result in disciplinary action including and up to termination.

If the employee is not comfortable discussing the problem with the Managing

Director, the employee may move directly to a formal complaint.

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