WDLT Employee Handbook

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COMPLAINT PROCEDURE

Policy Scope

Provide a consistent and impartial procedure for employees to discuss concerns or

problems which arise in the workplace.

Policy/Policy Definitions

This policy is applicable to all team members including employees, whether they are

seasonal, full-time, part-time, or per-diem staff, as well as consultants, etc. The

term “employee” used throughout this policy represents all those noted.

Employees can initiate the complaint procedure when they feel:

They have been victims of workplace harassment

Their health and safety have been compromised

They have witnessed poor supervision or management behavior

They have been subject to an adverse employment action, i.e., disciplinary

action, termination, or demotion

Policies and procedures have not been followed

There is a dispute between co-workers and/or managers

Any other matters relating to employment

Issues/Offenses not Eligible for Complaint Process:

This option is not available to employees who have been disciplined/terminated for

the following reasons:

Substantiated abuse and/or neglect, including financial

Theft (property, time (falsification of timecards), money, agency resources, etc.

Failure to maintain training or med-certification

Driving violations

Zero tolerance policy violation

Substantiated findings through investigation

Employees in their initial probationary period (first 60-days of hire)

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