COMPLAINT PROCEDURE
5. If the employee is dissatisfied with the decision of the COO or designee, the
employee must submit within fifteen (15) calendar days a written request to HR at
hr@icesonline.org to have the complaint reviewed by the Chairman/President.
The Chairman/President may request additional information or a meeting with the
employee as needed.
If a meeting is needed during the complaint review process, the employee will have
the opportunity to present their concern(s) and any information pertinent to the
situation. The Chairman/President may ask questions or request additional
information from the employee.
6. The Chairman/President is responsible for presenting a decision to the employee
within five (5) calendar days of completing an administrative review or meeting with
the employee. The decision of the Chairman/President is final
Additional Guidance:
All complaints must be made in good faith. Any employee found to intentionally
file a false complaint through this procedure will be subject to disciplinary action
up to and including termination.
If an employee fails to move from one level to the next level as described in this
policy, the issue will be deemed resolved based on the last decision made. There
will be no further consideration of the complaint.
The Agency reserves the right to issue disciplinary action up to and including
termination for any policy violations found because of this complaint procedure.
No employee will be subject to retaliation for filing a complaint in good faith
under this policy.