17
Warranty &
Support
Availability of service and parts on a specialty piece
of equipment is a consideration and all RED dealers
work with a multitude of reputable brands to ensure
customers are getting what they need and the
support they require if anything should go amiss.
Although most manufacturers offer a 1-year parts
and labour warranty, some manufacturers may
provide longer worry-free warranties.
Contact information for the manufacturer is an
important piece of information that you, as the
buyer, should have on hand. The warranty for the
vast majority of new commercial food service
equipment is handled by the manufacturer
and, while your local RED Dealer will be happy
to facilitate the connection, ultimately it is the
manufacturer’s responsibility to handle all the
warranty on the equipment. Having the contact
information for the manufacturer makes it less
stressful if you do have any issues arise.
Be aware that residential equipment in a
commercial space often does not carry a warranty
and vice versa. A residential range in a commercial
kitchen will likely not meet your needs but it also
will not be able to be repaired under warranty when
it inevitably does need repair. Contact your local
RED Dealer to ensure you have the right equipment
for your space.
Do the burners come apart for cleaning? Does the oven
have a full porcelainized liner to make spills easier to
clean? Is your convection oven or fryer on casters with
a quick disconnect hose to ensure you can move it for
easy cleaning behind the equipment? These questions
all matter to make your job or your staff’s job easier to
clean up at the end of the service. If it’s not easy to do,
it won’t likely be done as regularly as you would like it
done – then you take the chance on food safety and
equipment longevity.
If equipment is not kept clean, you might be voiding
your warranty. For example, if your fryer has a pilot
light issue and the entire thermocouple is caked in
grease and oil, the service technician may very well not
cover it under warranty and you will be on the hook for
the repair. Many manufacturers now take credit cards
before booking warranty service calls to mitigate this
exact situation. Commercial cooking equipment is not
indestructible and operator error is a significant reason
for many warranty calls.
Labour costs of cleaning is also a serious
consideration. Manually cleaning a convection oven
after roasting chickens all day is not a job anyone
wants to do; however, a self-cleaning combi-oven may
provide superior results for your products and offer
self-cleaning options so staff can be working on other
things or be off the clock.
Preventative Maintenance (or PMs) are offered through
many foodservice equipment repair companies as
a way to keep your equipment operating in optimal
condition. A new piece of equipment can become
old quickly when door gaskets are worn or hinges get
covered in boiled over product. Consider working with
your local RED Dealer to look at best practices in how
to maintain your equipment so it lasts as long as you
expect it to!
Ease of Cleaning
& Maintenance
www.redcanada.com