We're proud to share the
progress of our "My Voice
Matters" Consumer Advisory
Groups across our eight Homes.
Informed by the Royal
Commission into Aged Care
Quality and Safety to ensure an
industry-wide mechanism to
foster dialogue and empower
residents, our rollout of the
"My Voice Matters" initiative
stands as a testament to
Doutta Galla’s dedication to
resident-centred care.
Hearing our residents loud and clear
The insights gathered from our
initial pilot have been
instrumental in shaping the
framework and processes for
subsequent groups.
Since November, we have seen
the formation of groups across
all eight Homes, with residents
taking the lead in representing
their communities.
The work continues with Board
Members attending the
meetings to ensure residents
have a clear line to
communicate their issues to
the highest levels of the
organisation.
Some of the notable outcomes
across the Homes have
included new electronic menu
boards, the introduction of
weekend activity programs,
and the creation of vegetable
garden beds for residents.
Board Member Kirstin Fox listening in to residents at Footscray.
Since commencing in 2023 at
our Lynch’s Bridge Home, our
dedicated resident committee
members and Home Managers
have been working together to
amplify resident voices and
enhance our services.